Buy with confidence from Elimac

Placing your order

When you place your order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email which lists the products you have ordered.  Please note that your completion of the online checkout process does not constitute our acceptance of your order.  Our acceptance of your order only takes place when we despatch it.  A ‘purchase contract’ between you and www.elimac.co.uk is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

Personalised products

Customer service is very important to us and we aim to provide a high-quality service. All customer orders we receive are placed in a queue and are produced on a first come first serve basis, subject to stock availability.  Due to the nature of our personalised service, some orders may be placed on hold due to a verification requirement by you.  All verifications will receive a ‘manual verification required’ email; this email will require you to approve a design before we can continue with your order to manufacture.  Failure to respond to this or any other communication sent by us may result in your order arriving outside our lead time.  Elimac cannot be held responsible in such cases.

Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you.  You can only make changes to your order whilst its status on your ‘Order Status’ located in ‘My Account’ is marked as ‘Awaiting Fulfilment’, changes to your order can be made by contacting us via email; [email protected]

All order personalisation will be processed exactly as entered, it will only be adjusted to conform with the product design, so please pay attention to capital letters, spelling, punctuation etc.

 

Delivery Info

 UK Postage

Postage is charged at a flat rate of £1.50.

Your order will be sent out using Royal Mail First Class Standard.

 

Europe Postage

Postage starts at £3.00 and is sent out Royal Mail International Airmail Standard. The amount you will pay is calculated before you checkout.

 

International Orders

Please contact me for a quote and I will be happy to help.

 

Returns Info

You have the right, under the distance selling regulations to refuse/return an unwanted item within 14 days. The 14 day period begins on the day of delivery.

The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.

Please note that commissions and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.

We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.

We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.

Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.

Cancellations must be requested via our Contact Us page or email us at [email protected] If your order has already been dispatched before a cancellation can be actioned you will be liable for the costs of returning goods to us via a traceable/proof of posting method.